Shipping policy

At TidyArk, we want your order to arrive smoothly and on time. Please review the information below for order processing, shipping times, and delivery details.

Order Processing

Handling time is 1-3 Business Days (Monday to Friday)

Shipping cut-off time will be 5:00 PM (GMT+08:00) Hong Kong Standard Time (Hong Kong)

Orders are not processed or shipped on holidays. During periods of high demand, processing times may be slightly longer.

If there is any significant delay in processing your order, we will contact you by email as soon as possible.

Shipping Destinations

Countries and regions available for service

North America: United States, Canada, Mexico

South America: Brazil

Europe: UK, Germany, France, Italy, Spain, Switzerland, Sweden, Portugal, Norway, Ireland, Netherlands, Poland, Belgium, Greece, Turkey, Slovenia, Slovakia, San Marino, Serbia, Monaco, Moldova, Romania, Luxembourg, Liechtenstein, Lithuania, Latvia, Croatia, Czech Republic, Montenegro, Finland, Vatican City, Denmark, Bosnia and Herzegovina, Bulgaria, Austria, Estonia, Albania, and Hungary

Asia: Japan, South Korea, Singapore, Malaysia, Israel, Hong Kong SAR, Macau SAR, and Taiwan SAR

Oceania: Australia, New Zealand

Continuously updating. . .

E.g:

1: If your location is an island, forest, desert, sparsely populated remote village or area, etc., the delivery cannot be completed. When placing an order, please consider the possibility of delivery based on your location.

2: If your national regime is unstable and there are more social controls, the possibility of receiving the goods is lower.

Reference: If your location can receive your local correspondence stably, and the logistics are relatively normal, then you will definitely receive our products.

Estimated Delivery Time

Estimated delivery times vary depending on your location and the shipping method selected at checkout.

United States: 5–8 business days

Canada: 7–15 business days

Europe: 6–12 business days

Australia / New Zealand: 7–15 business days

Other International Destinations: 10–25 business days

Please note that these are estimated delivery times only and are not guaranteed.

Shipping Fees

Free shipping Worldwide.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information.

Please allow 1–3 business days for tracking information to update after your package has been dispatched.

Delays

Delivery times may be affected by factors outside our control, including but not limited to:

  • carrier delays
  • severe weather
  • customs inspections
  • public holidays
  • high order volume

We appreciate your patience and understanding in such situations.

Incorrect Shipping Information

Please make sure your shipping address is correct at checkout.

TidyArk is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error in your order details, please contact us as soon as possible at support@tidyark.com.

Lost, Stolen, or Delayed Packages

Once an order has been shipped, it is in the hands of the shipping carrier. If your package is lost, delayed, or marked as delivered but cannot be found, please contact the carrier first using your tracking number.

If you still need assistance, feel free to contact us at support@tidyark.com and we will do our best to help.

Customs, Duties, and Taxes

For international orders, customs duties, taxes, and import fees may apply depending on your country’s regulations. These charges are the responsibility of the customer.

TidyArk is not responsible for delays caused by customs clearance.

Split Shipments

In some cases, items in the same order may be shipped separately depending on product availability or warehouse location. If this happens, you will receive separate tracking updates where applicable.

Contact Us

If you have any questions about shipping, please contact us at:

Registered Company Name: TOPRO INTERNATIONAL CULTURE MEDIA LIMITED

Company Registration Number: 80115156

Registered Address: RM 5076,5/F YAU LEE CTR NO.45 HOI YUEN RD, KWUN TONG, KOWLOON.

Mail: support@tidyark.com

Phone: +852 5140 1728

Live Chat: Available on the website

Business Hours: (Monday to Friday) 9:00 AM - 6:00 PM, (GMT+08:00) Hong Kong Standard Time (Hong Kong).

Thank you for shopping with TidyArk.